![]() Remote control is disabled in your PC settings.On a Windows 10 device, go to Start => Settings => System => Remote Desktop.In the block on the right, turn the switch to the “on” position, click “Confirm”.After that, your PC can be controlled from a remote device.Conflicting processes.TeamViewer may conflict with the BGInfo process.Press Ctrl + Shift + Esc keys.When the task manager opens, go to the “Processes” tab, find BGInfo there,right-click on it and select “End task” from the menu.Outdated version of TeamViewer.First, try updating the program on both PCs.Press the “Menu” button, and select “Check for new version”.If a newer build of the program is available for download, click the “Update” button and wait for the download to complete. ![]() Let’s look at the most common causes of this issue and how to troubleshoot: An error during the initialization phase can occur under various circumstances. The message you specified appears if TeamViewer is unable to establish a connection with a partner device.
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